October 27, 2021
We are singing the "supply chain blues" both online and in our brick-n-mortar Verona NJ store, and as a result, are currently experiencing delays in order processing availability and fulfillment. We know you are anxious to get your questions answered and see if you can get as much information about your purchase as possible.
Thanks for your patience and we look forward to connecting!
If you haven't received your order, and have not received a tracking number for your order, this means your order has not yet been 'fulfilled'. When the order is packaged and labeled, your account will be updated with tracking number OR (if mailed at retail postage rate with no tracking) your account will be updated with an email noting that the item was labeled and shipped on "xx/xx/xxxx" date. Either way, you will receive a notice that your item has been "fulfilled" which means you can expect your item to arrive within 1-4 business days.
We apologize for the delays in our recent fulfillment services. Due to an unusually high increase in store-orders at our Verona Shop, and online orders, we've had to close operations for several weeks to catch up. We are doing everything possible to meet this new demand short of closing operations completely. We understand that delays in fulfillment are unacceptable and that you may not wish to wait. Therefore we've designed the following below:
If you've recently purchased something form us, and do not want to wait for fulfillment, please email email@example.com under a separate email with the following in the heading "PLEASE CANCEL ORDER #(your order number)". Provided the order has not physically left the shop, we will pull the order from queue and refund your purchase.